Billink Purchase Protection.
With BNPL via Billink, you first receive your product and then the invoice, which you have to settle within 14 days. This way, you only pay when you are satisfied. If there are any problems, we are ready to help. Below, discover how our Billink Purchase Protection supports you.
Billink Purchase Protection
Delayed delivery
Els' ordered dress has been delayed. She contacts Billink, who pauses her invoice for 14 days until the dress is delivered.
Damaged product
Pieter receives damaged headphones. After returns, Billink pauses its invoice pending a replacement.
Wrong size product
Jurgen has ordered a new training shirt, but in the meantime he has become so wide due to a lot of training, that the shirt is too small. He returns the shirt and orders the correct size. He only pays Billink when he has received the correct size.
Not delivered
Linda's pan set does not arrive on time. After 5 days without a solution, Billink confirms that she doesn't have to pay.
Overpaid
Jesper accidentally paid €216.30 for his deodorant while the invoice stated €21.63. Billink corrects the payment and refunds the excess amount paid.
Unjustified collection
Bram incorrectly receives a collection notice. Billink reassures him and cancels the collection activities.
Have you not received your order (yet)?
The advantage of paying afterwards is that you receive the product first before you pay. Have you not yet received your order by the approaching payment date?
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Look for messages from the online store about delays.
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Contact Billink's customer service to pause the invoice for 14 days.
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No product on the new payment date? E-mail the webshop for order status.
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Problem not resolved after 5 working days? Contact us; you do not have to pay if the order has not been delivered.
Order doesn't meet your expectations
When purchasing online, you don't see the product in advance. Is it damaged or does it not comply? Then you have a 14-day reflection period*, unless specific exceptions apply. Upon return:
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Follow the online store's return instructions; Send it back by registered mail and keep the proof of postage.
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Inform Billink's customer service to pause the invoice.
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Return not yet processed when payment date is approaching? E-mail the webshop for status.
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Problem not resolved after 5 days? Contact us. If you are proven right, you do not have to pay us.