Billink purchase protection
At Billink, we think that online shopping should be fun, easy and safe. If you opt for post-payment with Billink, you will receive the product from the webshop and the Billink invoice which you pay within 14 days. This ensures that you only pay when you are satisfied with your order.
Things can of course go wrong sometimes. In that case, we're happy to help you solve the problem. Below, we'll explain what you can expect from us.
Order not (yet) received
The advantage of 'Buy now, Pay later' is that you receive the product before you pay for it. Still, it may be the case that you have not (yet) received an order, while the payment date is approaching. What you can do:
✔Check if you received a message from the webshop. Your order may be delayed.
✔Contact Billink customer service. We can suspend the invoice for 14 days.
✔Is the payment date approaching once again, but you still haven't received any products? Contact the webshop by email and ask about the status of your order.
✔Has the problem not been solved after 5 business days? Then contact our customer service and we can help you figure out what's going on. In the meantime, you don't have to pay. If the order has indeed not been delivered, you don't have to pay the Billink invoice.
Order doesn't meet your expectations
When you place an order online, you can't inspect the product beforehand. It may be the case that your order doesn't meet your expectations, or is damaged, for example. That's why you have a 14-day* cooling-off period during which you can cancel the purchase. We ask you to do the following:
✔ Follow the webshop’s return instructions. Preferably return the product by registered post and retain the proof of shipping.
✔ Contact Billink customer service. We can suspend the invoice for 14 days. You will in this case not receive a reminder when the webshop processes the return.
✔ Is the payment date once again approaching, but your returns have not been processed yet? Contact the webshop by email and ask about the status of your return.
✔ Has the problem not been solved after 5 business days? Then contact our customer service and we can help you figure out what's going on. In the meantime, you don't have to pay. Does an investigation prove that you are right? Then you don't have to pay the invoice to Billink
*Note: You don't always have a minimum 14-day cooling-off period, for example if products are not suitable for return for hygiene reasons or if products have a limited shelf-life. The independent website Consuwijzer contains more information about Remote Purchasing. More information>
Not making a payment to Billink
If we, following an investigation, determine that you don't have to pay the invoice to Billink, we will return the invoice to the webshop. You will no longer receive payment reminders from Billink. If your invoice has already been transferred to a collection agency, they will cease their collection operations too. This doesn't automatically mean the invoice is fully voided. You may receive information or reminders regarding this invoice from the webshop itself.
Has the issue not been solved?
Tell us about it via our complaints formYou will be requested to go through a number of steps in order to explain the problem as specifically as possible. Our Operations Manager will investigate, on the basis of your complaint, what's going on and how we can best help you. The submitted data will only to be used to solve the issue between the parties involved. The data will not be made public.