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Keep all your purchases in one place with 'My Billink app'.

How can we help you?

You can browse through the topics below to find the information you're looking for.

Current

  • De webshop is onbereikbaar, wat kan ik doen?

    Always try to contact the webshop first. The webshops affiliated with Billink are obligated to be reachable via at least two different channels (telephone, chat, email etc.). Is a webshop completely unreachable after several attempts, Fill in contact form and we'll see what we can do for you.

  • The webshop isn't responding to my question, what now?

    Heb je na 5 werkdagen nog steeds geen reactie ontvangen? Stuur jouw correspondentie door naar Billink via [email protected]. We'll open a dispute and try to contact the webshop.

  • I can't pay with Billink, what can I do?

    Billink voert een credit check uit met de gegevens die je bij de bestelling hebt ingevuld. Wij controleren onder andere je adres, naam, geboortedatum, IP-adres en eventueel nog openstaande facturen bij Billink. Wanneer wij aangeven dat het niet mogelijk is om de bestelling achteraf te betalen met Billink, kun je kiezen voor een andere betaalmethode. Vanwege de privacywetgeving kunnen wij helaas de reden waarom je bent afgewezen niet inzien.

    Does this refusal not make sense in your opinion? Then you can safely identify yourself online with iDIN via de vertrouwde omgeving van jouw eigen bank. Heb je tijdens de bestelling een telefoonnummer opgegeven? Dan krijg je hier een sms over met de vervolgstappen. Nadat je voor iDIN hebt gekozen en je bank hebt geselecteerd, kom je in de beveiligde inlogomgeving van je bank. Na het inloggen krijg je te zien welke gegevens er met Billink worden gedeeld. Het gaat hierbij om je volledige naam, geboortedatum en adresgegevens. Deze worden vervolgens met één klik op de knop beveiligd naar Billink verstuurd. Billink ontvangt uiteraard niet jouw betaalgegevens en iDIN is dan ook geen betaalmethode. Ook jouw bank krijgt niet te zien welke webshop jij bezoekt.

    Do you still have a question about acceptance? Ask it here.

  • I'm having problems with the Billink app, what can I do?

    If you can't log into the Billink app., close the app completely and restart it. If this doesn't work either, you can try uninstalling the app and downloading it again from the Google Play Store (Android) or the Apple App Store (iOS). If the problem persists, fill in the contact form and please describe the problems you're experiencing with the Billink app in detail.

    Goed om te weten: wij werken dagelijks aan het doorontwikkelen van onze app. Elke vorm van feedback van jou als eindgebruiker is natuurlijk welkom.

  • My order was delayed due to COVID-19. What can I do?

    Het kan zijn dat de webwinkel waar jij je bestelling hebt geplaatst een langere verwerkingstijd of leveringstijd heeft dan je van hen gewend bent. Wij hebben alle bij Billink aangesloten webshops gevraagd het kenbaar te maken bij ons, zodat wij hier rekening mee kunnen houden bij het versturen van de factuur. Gebruik de Track & Trace code welke je van de webwinkel hebt ontvangen om de actuele voortgang van je levering te checken.

    Mocht jouw levering onverhoopt vertraging oplopen en is dat door de webshop niet kenbaar gemaakt aan ons, dan kunnen wij de factuur (al dan niet in samenspraak met de webshop) voor je pauzeren of uitstellen. Hiervoor kun je direct bijgaand formulier invullen. Zo hopen wij ook in tijden van pandemie ons credo “Eerst zien, dan betalen!” waar te kunnen maken.

  • Delivery and returns

  • What do I do if I want to return my order?

    If you are for any reason unsatisfied with the goods delivered, you can return them. Do this by registering a return with the webshop where you placed the order.

    After receiving the goods, the webshop will register your return with Billink, after which your invoice will be credited with the returned goods. The webshop's details are listed on the invoice or their website. Has your return not been processed by the webshop after 2 weeks? Then contact the webshop to check whether your return has arrived.

  • Can I return all products?

    No, not every product can be returned. The conditions of the webshop where you placed the order are leading, but these must of course be reasonable.

    These include products that you can't return, for example, customised goods, personalised goods or perishable (food) items. Also goods that are sealed for hygiene reasons cannot be returned after the seal has been broken. To be sure, always consult the webshop's terms and conditions.

  • I want to cancel my order. Is that still possible?

    Have you just placed an order but changed your mind? Then cancel the order with the webshop where you placed it. They will forward the cancellation to Billink. If the order has already been shipped, you can refuse it at the door. If you explicitly indicate this to the delivery person, they will return the shipment. If you've already accepted the shipment, you must take care of the return yourself. Consult the webshop in question for this.

  • Why am I receiving an invoice while I haven't received my order yet?

    You will be sent the invoice automatically three days after you place an order. Sometimes the delivery of your order can be delayed, meaning that you receive the invoice first. You of course only have to pay this after receiving your order. If you have any questions about the delivery of your order, we advise you to contact the webshop. Billink is not involved in the shipping process of your order.

  • What should I do if I received damaged goods?

    Een beschadigde zending is in de kern iets tussen de webshop en jijzelf. In eerste instantie dien je dus altijd contact op te nemen met de webshop. Wanneer je er met de webshop niet uitkomt, kan Billink een dispuut voor je aanmaken. Billink kan je assisteren en adviseren, maar neemt geen stelling in dergelijke disputen.

  • My return didn't arrive at the webshop. Now what?

    Het kan gebeuren dat je retourzending niet bij de webshop aankomt. Dit is vervelend, zowel voor jou zelf als voor de webshop. In zo’n geval is het aan de verzender (jijzelf op dat moment) om de pakketverzender in kwestie hiervan op de hoogte te stellen het geval te reclameren. Noodzakelijk hiervoor is wel dat je een track & trace-code hebt van je retourzending. Wanneer jouw reclamatie terecht is en het pakket inderdaad buiten jouw schuld om vermist is in het bezorgtraject, vergoed de pakketverzender jouw kosten.

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  • Payments

  • Can someone else pay my invoice?

    Yes, this is possible! In our app you'll find a shareable payment link which can essentially be paid by anyone.

  • How can I pay my invoice?

    You can find your invoice in both your inbox and the Billink app. terugvinden. Bekijk je de factuur in de mail? Dan kun je eenvoudig de QR-code scannen met je mobiel bankieren app. Als je de factuur via de Billink app wilt betalen, kun je gebruikmaken van de iDEAL link.

  • Where can I find my iDEAL link?

    You can easily pay via iDEAL if you log into our app environment.. Daarnaast is de iDEAL button ook te vinden in de e-mail met je factuur die we je sturen nadat je de bestelling hebt ontvangen.

  • What happens if I don't pay on time?

    If you don't pay on time, Billink will send you an email reminder. Keep in mind that additional costs may be charged in connection with the late(r) payment. These emails always clearly state your final date for payment. If you do not pay the invoice within the stated period, Billink may have a third party collect your payment. This may involve additional fees.

  • I've already paid the invoice, why am I still receiving a reminder?

    The payment and reminder probably crossed each other. It can also be the case that we have not (yet) received the payment or it was transferred to the webshop itself. If you transferred the payment to Billink more than 3 days ago, please fill in our contact form and upload your proof of payment.

  • I didn't receive an invoice, how come?

    Check your spam folder. No invoice there either? Contact usYou may have filled in an incorrect email address when placing the order, and did not receive the email as a result.

  • I paid too much, when will I get my money back?

    If you've paid too much for an invoice, please let us know using the contact formOur administration department transfers the refunds every Tuesday and Friday.

  • Why am I being charged for collection costs?

    If you do not pay your invoice within the stated payment period, Billink will charge collection costs. These costs will be added to the original invoice amount. You will be informed about this by email. Do make sure that you pay the invoice together with collection costs as soon as possible, as this prevents additional costs being charged in the future.

  • Can I receive my invoice again?

    Of course. You can always find all payment overviews in our Billink app or at mijn.billink.nl . Do you need the official invoice again? Then you can of course fill in the the contact form.

  • I transferred the payment to the webshop, now what?

    You may of course transfer the payment to the webshop by mistake. We advise you to contact the webshop about this. They can set the order to paid, so you'll receive no further notifications from us.

  • Can I pay by credit card?

    Billink does not accept credit card payments. For regular orders on the internet, a credit card ensures that you can refund the payment in case of problems. At Billink, the purchase protection.. You only pay when you are satisfied with your order.

  • Can I pay with a bank transfer?

    At Billink you can also pay with a payment slip or giro collection form. In connection with the payment period, do take into account a processing time of at least 2 business days.

    Enter the following on a payment slip in this order:

    1) Amount – Fill in the invoice amount (in euros) that you want to transfer.

    2) IBAN of receiver – Fill in the IBAN number of Billink – This is NL43 RABO 0152 7253 93.

    3) Name of receiver – Fill in: Billink B.V.

    4) Description/payment reference – Fill in the invoice number as listed on the invoice.

    5) Handtekening – Zet hier uw handtekening, daarmee geef je toestemming de betaling uit te voeren.

  • About Billink

  • How does Billink 'Buy now, Pay later' work?

    Wanneer je tijdens het afrekenen kiest voor de betaaloptie ‘achteraf betalen’, kun je jouw persoonsgegevens invullen. Zodra de credit check je accepteert, wordt de bestelling afgerond en ontvang je een factuur van Billink per e-mail. Wanneer je de bestelling hebt ontvangen, dient de factuur binnen 14 betaald te zijn.

  • What is 'Buy now, Pay Later' ?

    Door te kiezen voor ‘achteraf betalen’ bestel je eerst het product bij een webshop en betaal je achteraf binnen veertien dagen. Het is de ideale betaaloplossing voor als je onderweg bent en geen reader of creditcard bij de hand hebt. Daarnaast biedt ‘achteraf betalen’ de mogelijkheid om een nieuwe webshop te ontdekken en eerst de producten in het echt te zien, om vervolgens pas achteraf te betalen met Billink. Eerst zien, dan betalen!

  • What is the advantage of 'Buy now, Pay later'?

    Het grote voordeel van achteraf betalen is ‘eerst zien, dan betalen’. Zodra je de bestelling hebt ontvangen en hebt kunnen oordelen dat het aan de verwachting voldoet ga je over tot het betalen van de factuur. Achteraf betalen is een vorm van aankoopbescherming. Ontvang je de bestelling niet, dan hoef je de factuur niet te betalen. Mocht de bestelling niet aan de verwachting voldoen, dan kan je deze retour sturen naar de webshop waar je de bestelling hebt geplaatst.

  • Can your business-customers also use 'Buy now, Pay later' with Billink?

    Zeker, bij Billink is het voor zowel particulieren als bedrijven mogelijk om achteraf te betalen. Billink biedt zelfs als enige in Nederland bedrijven de mogelijkheid om tot een maximum van €10.000,- op factuur te bestellen.

  • What are Billink's address details?

    Email address: [email protected]
    Bezoekadres: Gentseweg 7, 2803PC Gouda
    Chamber of Commerce number: 24474894
    VAT Number: NL8214.03.722.B01
    IBAN: NL43 RABO 0152 7253 93
    BIC: RABONL2U

  • Where can I download the Billink app?

    Voor iOS is de Billink app te downloaden in de App Store, voor Android is de Billink app te downloaden in de Google Play Store. Wil je via je desktop inloggen op de app? Klik Click here..

  • I can't log into the app, what can I do?

    Enter the email address you used to place the order from the webshop. You will then receive a login link at this address.

    Have you not received the link? Check your spam folder. Nothing here either? You may have entered the wrong email address while placing your order. In that case, contact us.

  • What's the advantage of the Billink app?

    The Billink app gives you a complete overview of all your paid and unpaid Billink invoices. You no longer have to worry about missing any invoices. It is also easy to pay unpaid invoices by using the iDEAL button in the app.

  • I can't see my order in the app or in Mijn.Billink.nl. How is this possible?

    Na het plaatsen van je bestelling duurt het maximaal 10 minuten voordat je bestelling zichtbaar is in de Billink-app of in de online klantomgeving Mijn.Billink.nl. Zie je na 10 minuten nog steeds geen bestelling staan? Check dan even of je het juiste e-mail adres gebruikt of dat je geen spelfout hebt gemaakt. Niets van dat alles? Contact ons even via het contact form.

  • Why is my question not listed among your Frequently Asked Questions?

    At Billink, we always try to provide you with the best possible service. You may of course have a question that isn't listed among our FAQs. In that case, use the contact form. We will answer your question, but what's perhaps even more important: somebody else with the same question can then find the answer via this page. How convenient!

  • Billink purchase protection

  • What happens if my order doesn't meet my expectations?

    If the delivered product doesn't meet your expectations, you can return the product to the webshop without any additional costs from Billink. The return costs depend on the terms and conditions of the webshop where you placed your order. Buy now, pay later with Billink allows you to evaluate the product with your own eyes first to determine if you want to keep it.

  • What happens if my order isn't delivered?

    If you didn't receive your order, there could be several possible reasons. Check if you received a message from the webshop, as your order might be delayed. If this is not the case, contact the webshop using the contact form on their website. We can suspend your invoice once for 14 days. Use this contact form.

    Remember: you only pay once you've received the order.

  • How do I claim Billink purchase protection?

    For every order that you pay for with Billink, you're Billink purchase protection. If a dispute occurs, you don't have to claim the protection separately. Billink will open a dispute in the disputes system and only following mutual approval of both you as the consumer and the webshop will the dispute be designated as "resolved". As long as a dispute is ongoing, the payment cycle of your order is suspended and you don't have to pay.

  • Security and privacy

  • How can you recognise an email from Billink?

    You can recognise an email from Billink by the "@billink.nl" domain. Any email address that doesn't end with @billink.nl is not from us.

  • I think I received a phishing email

    Are you suspicious about an email you've received and don't think it was sent by Billink? Then contact us.We can easily check whether we sent you an email.

  • What to do in case of fraud?

    Are you dealing with fraud? Contact usWe'll be happy to explain which steps to take. We'll also take care of it for you and contact the webshop that delivered the goods.

  • I want to change my details

    If you opt for post-payment with Billink, we'll automatically carry out a credit check. This means that we'll check whether all the details have been filled in correctly and whether you can use Billink post-payment. After we have carried out the credit check, it is impossible to amend these details.

  • Unable to find the answer? Our customer service is happy to help every business day between 9 a.m. and 8 p.m. You can reach us directly via the chat function in the bottom right of your screen, by phone on 010 – 41 41 473, whatsapp via 010 – 41 41 473 or using the contact form.

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