Always try to contact the webshop first. The webshops affiliated with Billink are obligated to be reachable via at least two different channels (telephone, chat, email etc.). Is a webshop completely unreachable after several attempts, Fill in contact form and we'll see what we can do for you.
Have you still not received a response after five business days? Then forward your correspondence to Billink at [email protected]. We'll open a dispute and try to contact the webshop.
Billink carries out a credit check using the data you submitted for the order. We check, among other things, your address, name, date of birth, IP address and any unpaid invoices with Billink. If we indicate that it's not possible to post-pay for your order with Billink, you can opt for a different payment method. Due to privacy laws, we are unfortunately unable to see the reason why you've been declined.
Does this refusal not make sense in your opinion? Then you can safely identify yourself online with iDIN via your own bank's trusted environment. Did you submit a telephone number during the order? Then you'll receive an SMS text message listing the follow-up steps. Once you've chosen iDIN and selected your bank, you'll be sent to your bank's secure login environment. After logging in, you'll see which information is shared with Billink. This concerns your full name, date of birth and address details. These are then sent to Billink securely with a click of the button. Billink of course does not receive your payment details and iDIN is not a payment method. Your bank will also not see which webshop you're visiting.
Do you still have a question about acceptance? Ask it here.
If you can't log into the Billink app., close the app completely and restart it. If this doesn't work either, you can try uninstalling the app and downloading it again from the Google Play Store (Android) or the Apple App Store (iOS). If the problem persists, fill in the contact form and please describe the problems you're experiencing with the Billink app in detail.
Good to know: We work on the continued development of our app every day. Every type of feedback from you as an end user is of course welcome.
It may be the case that the webshop where you placed your order has a longer processing time or delivery time than you're accustomed to. We've asked all webshops affiliated with Billink to make this known to us, so we can take this into account when sending the invoice. Use the Track&Trace code which you received from the webshop to check the current progress of your order.
If your order is unexpectedly delayed and the webshop has not communicated this to us, we can suspend or delay the invoice for you (potentially in consultation with the webshop). To do so, you can fill in the attached form. In this way, we hope to fulfil our motto "See first, pay later” during the pandemic as well.