Always try to contact the webshop first. The webshops affiliated with Billink are obligated to be reachable via at least two different channels (telephone, chat, email etc.). Is a webshop completely unreachable after several attempts, Fill in contact form and we'll see what we can do for you.
Have you still not received a response after 5 working days? Forward your correspondence to Billink via [email protected]. We'll open a dispute and try to contact the webshop.
Billink carries out a credit check with the information you entered when placing your order. We check, among other things, your address, name, date of birth, IP address and any outstanding invoices with Billink. If we indicate that it is not possible to pay for the order afterwards with Billink, you can choose a different payment method. Due to privacy legislation, we unfortunately cannot see the reason why you have been rejected.
Does this refusal not make sense in your opinion? Then you can safely identify yourself online with iDIN via the familiar environment of your own bank. Did you provide a telephone number during the order? You will then receive a text message with the next steps. After you have chosen iDIN and selected your bank, you will enter your bank's secure login environment. After logging in, you will see which data is shared with Billink. This concerns your full name, date of birth and address details. These are then sent securely to Billink with one click of a button. Billink obviously does not receive your payment details and iDIN is therefore not a payment method. Your bank will also not see which webshop you visit.
Do you still have a question about acceptance? Ask it here.
If you can't log into the Billink app., close the app completely and restart it. If this doesn't work either, you can try uninstalling the app and downloading it again from the Google Play Store (Android) or the Apple App Store (iOS). If the problem persists, fill in the contact form and please describe the problems you're experiencing with the Billink app in detail.
Good to know: we work on further developing our app every day. Any form of feedback from you as an end user is of course welcome.
It may be possible that the online store where you placed your order has a longer processing time or delivery time than you are used to. We have asked all webshops affiliated with Billink to let us know so that we can take this into account when sending the invoice. Use the Track & Trace code you received from the online store to check the current progress of your delivery.
If your delivery is unexpectedly delayed and the webshop has not informed us of this, we can pause or postpone the invoice for you (whether or not in consultation with the webshop). You can immediately complete the attached form for this. In this way, we hope that our credo “First see, then pay!” will continue in times of pandemic. to be able to realize.