Billink app.
Billink app.
Buy now, Pay later!
Consumer Business
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Keep all your purchases in one place with 'My Billink app'.

How can we help you?

You can browse through the topics below to find the information you're looking for.

Current

  • I can't reach the webshop, what can I do?

    Always try to contact the webshop first. The webshops affiliated with Billink are obligated to be reachable via at least two different channels (telephone, chat, email etc.). Is a webshop completely unreachable after several attempts, Fill in contact form and we'll see what we can do for you.

  • The webshop isn't responding to my question, what now?

    Have you still not received a response after five business days? Then forward your correspondence to Billink at [email protected]. We'll open a dispute and try to contact the webshop.

  • I can't pay with Billink, what can I do?

    Billink carries out a credit check using the data you submitted for the order. We check, among other things, your address, name, date of birth, IP address and any unpaid invoices with Billink. If we indicate that it's not possible to post-pay for your order with Billink, you can opt for a different payment method. Due to privacy laws, we are unfortunately unable to see the reason why you've been declined.

    Does this refusal not make sense in your opinion? Then you can safely identify yourself online with iDIN via your own bank's trusted environment. Did you submit a telephone number during the order? Then you'll receive an SMS text message listing the follow-up steps. Once you've chosen iDIN and selected your bank, you'll be sent to your bank's secure login environment. After logging in, you'll see which information is shared with Billink. This concerns your full name, date of birth and address details. These are then sent to Billink securely with a click of the button. Billink of course does not receive your payment details and iDIN is not a payment method. Your bank will also not see which webshop you're visiting.

    Do you still have a question about acceptance? Ask it here.

  • I'm having problems with the Billink app, what can I do?

    If you can't log into the Billink app., close the app completely and restart it. If this doesn't work either, you can try uninstalling the app and downloading it again from the Google Play Store (Android) or the Apple App Store (iOS). If the problem persists, fill in the contact form and please describe the problems you're experiencing with the Billink app in detail.

    Good to know: We work on the continued development of our app every day. Every type of feedback from you as an end user is of course welcome.

  • My order was delayed due to COVID-19. What can I do?

    It may be the case that the webshop where you placed your order has a longer processing time or delivery time than you're accustomed to. We've asked all webshops affiliated with Billink to make this known to us, so we can take this into account when sending the invoice. Use the Track&Trace code which you received from the webshop to check the current progress of your order.

    If your order is unexpectedly delayed and the webshop has not communicated this to us, we can suspend or delay the invoice for you (potentially in consultation with the webshop). To do so, you can fill in the attached form. In this way, we hope to fulfil our motto "See first, pay later” during the pandemic as well.

  • Delivery and returns

  • What do I do if I want to return my order?

    If you are for any reason unsatisfied with the goods delivered, you can return them. Do this by registering a return with the webshop where you placed the order.

    After receiving the goods, the webshop will register your return with Billink, after which your invoice will be credited with the returned goods. The webshop's details are listed on the invoice or their website. Has your return not been processed by the webshop after 2 weeks? Then contact the webshop to check whether your return has arrived.

  • Can I return all products?

    No, not every product can be returned. The conditions of the webshop where you placed the order are leading, but these must of course be reasonable.

    These include products that you can't return, for example, customised goods, personalised goods or perishable (food) items. Also goods that are sealed for hygiene reasons cannot be returned after the seal has been broken. To be sure, always consult the webshop's terms and conditions.

  • I want to cancel my order. Is that still possible?

    Have you just placed an order but changed your mind? Then cancel the order with the webshop where you placed it. They will forward the cancellation to Billink. If the order has already been shipped, you can refuse it at the door. If you explicitly indicate this to the delivery person, they will return the shipment. If you've already accepted the shipment, you must take care of the return yourself. Consult the webshop in question for this.

  • Why am I receiving an invoice while I haven't received my order yet?

    You will be sent the invoice automatically three days after you place an order. Sometimes the delivery of your order can be delayed, meaning that you receive the invoice first. You of course only have to pay this after receiving your order. If you have any questions about the delivery of your order, we advise you to contact the webshop. Billink is not involved in the shipping process of your order.

  • What should I do if I received damaged goods?

    A damaged shipment is essentially a matter between you and the webshop. Initially, you must therefore always contact the webshop. If you can't resolve the issue together, Billink can open a dispute for you. Billink can assist and advise you, but doesn't take a position in such disputes.

  • My return didn't arrive at the webshop. Now what?

    It can happen that your return doesn't arrive at the webshop. This is annoying, both for you and the webshop. In such a case, it is up to the sender (yourself in this instance) to notify the package carrier in question to put in a claim for the case. For this, it is necessary to have a Track & Trace code for your return. If your claim is legitimate and the package has gone missing in the delivery process due to no fault of your own, the package carrier will reimburse your costs.

    PostNL Customer Service

    DHL Customer Service

    DPD Customer Service

  • Payments

  • Can someone else pay my invoice?

    Yes, this is possible! In our app you'll find a shareable payment link which can essentially be paid by anyone.

  • How can I pay my invoice?

    You can find your invoice in both your inbox and the Billink app. Are you viewing your invoice in the email? Then you can easily scan the QR code using your mobile banking app. If you would like to pay the invoice via the Billink app, you can use the iDEAL link.

  • Where can I find my iDEAL link?

    You can easily pay via iDEAL if you log into our app environment.You can also find the iDEAL button in the invoice email that we send you after you've received the order.

  • What happens if I don't pay on time?

    If you don't pay on time, Billink will send you an email reminder. Keep in mind that additional costs may be charged in connection with the late(r) payment. These emails always clearly state your final date for payment. If you do not pay the invoice within the stated period, Billink may have a third party collect your payment. This may involve additional fees.

  • I've already paid the invoice, why am I still receiving a reminder?

    The payment and reminder probably crossed each other. It can also be the case that we have not (yet) received the payment or it was transferred to the webshop itself. If you transferred the payment to Billink more than 3 days ago, please fill in our contact form and upload your proof of payment.

  • I didn't receive an invoice, how come?

    Check your spam folder. No invoice there either? Contact usYou may have filled in an incorrect email address when placing the order, and did not receive the email as a result.

  • I paid too much, when will I get my money back?

    If you've paid too much for an invoice, please let us know using the contact formOur administration department transfers the refunds every Tuesday and Friday.

  • Why am I being charged for collection costs?

    If you do not pay your invoice within the stated payment period, Billink will charge collection costs. These costs will be added to the original invoice amount. You will be informed about this by email. Do make sure that you pay the invoice together with collection costs as soon as possible, as this prevents additional costs being charged in the future.

  • Can I receive my invoice again?

    Of course. You can always find all payment overviews in our Billink app or at mijn.billink.nl . Do you need the official invoice again? Then you can of course fill in the the contact form.

  • I transferred the payment to the webshop, now what?

    You may of course transfer the payment to the webshop by mistake. We advise you to contact the webshop about this. They can set the order to paid, so you'll receive no further notifications from us.

  • Can I pay by credit card?

    Billink does not accept credit card payments. For regular orders on the internet, a credit card ensures that you can refund the payment in case of problems. At Billink, the purchase protection applies. You only pay when you are satisfied with your order.

  • Can I pay with a bank transfer?

    At Billink you can also pay with a payment slip or giro collection form. In connection with the payment period, do take into account a processing time of at least 2 business days.

    Enter the following on a payment slip in this order:

    1) Amount – Fill in the invoice amount (in euros) that you want to transfer.

    2) IBAN of receiver – Fill in the IBAN number of Billink – This is NL43 RABO 0152 7253 93.

    3) Name of receiver – Fill in: Billink B.V.

    4) Description/payment reference – Fill in the invoice number as listed on the invoice.

    5) Signature – Enter your signature to authorise the payment.

  • About Billink

  • How does Billink 'Buy now, Pay later' work?

    When you select the payment option 'post-payment' during check-out, you can fill in your personal details. As soon as you're accepted by the credit check, the order is completed and you'll receive an invoice from Billink by email. Once you've received your order, you have fourteen days to pay the invoice.

  • What is 'Buy now, Pay Later' ?

    By opting for 'Buy now, Pay later', you first order the product from a webshop and pay afterwards within fourteen days. It's the ideal solution for when you're on the road and don't have a reader or credit card with you. In addition, post-payment allows you to discover a new webshop and see the products before paying for them with Billink!

  • What is the advantage of 'Buy now, Pay later'?

    The main advantage of post-payment is 'see first, pay later'. As soon as you have received the order and have been able to evaluate whether it meets your expectations, you pay the invoice. Post-payment is a type of purchase protection. If you don't receive the order, you don't have to pay the invoice. If the order doesn't meet your expectations, you can return it to the webshop where you placed the order.

  • Can your business-customers also use 'Buy now, Pay later' with Billink?

    Of course! Billink is available for both consumers and businesses. Billink is even the only provider in the Netherlands that allows companies to order up to EUR 10,000 on account.

  • What are Billink's address details?

    Email address: [email protected]
    Visitors' address: Wilhelminakade 159, 3072AP Rotterdam
    Chamber of Commerce number: 24474894
    VAT Number: NL8214.03.722.B01
    IBAN: NL43 RABO 0152 7253 93
    BIC: RABONL2U

  • Where can I download the Billink app?

    For iOS, the Billink app is available in the app store; for Android, you can download the Billink app via the Google Play Store. Would you like to log into the app via your desktop PC? Click here..

  • I can't log into the app, what can I do?

    Enter the email address you used to place the order from the webshop. You will then receive a login link at this address.

    Have you not received the link? Check your spam folder. Nothing here either? You may have entered the wrong email address while placing your order. In that case, contact us.

  • What's the advantage of the Billink app?

    The Billink app gives you a complete overview of all your paid and unpaid Billink invoices. You no longer have to worry about missing any invoices. It is also easy to pay unpaid invoices by using the iDEAL button in the app.

  • I can't see my order in the app or in Mijn.Billink.nl. How is this possible?

    After placing your order, it can take up to 10 minutes before it is visible in the Billink app or the online customer environment Mijn.Billink.nl. Do you still not see an order after 5 minutes? Check whether you've used the right email address and didn't make any spelling errors. Is everything correct? Then contact us using the contact form.

  • Why is my question not listed among your Frequently Asked Questions?

    At Billink, we always try to provide you with the best possible service. You may of course have a question that isn't listed among our FAQs. In that case, use the contact form. We will answer your question, but what's perhaps even more important: somebody else with the same question can then find the answer via this page. How convenient!

  • Billink purchase protection

  • What happens if my order doesn't meet my expectations?

    If the delivered product doesn't meet your expectations, you can return the product to the webshop without any additional costs from Billink. The return costs depend on the terms and conditions of the webshop where you placed your order. Buy now, pay later with Billink allows you to evaluate the product with your own eyes first to determine if you want to keep it.

  • What happens if my order isn't delivered?

    If you didn't receive your order, there could be several possible reasons. Check if you received a message from the webshop, as your order might be delayed. If this is not the case, contact the webshop using the contact form on their website. We can suspend your invoice once for 14 days. Use this contact form.

    Remember: you only pay once you've received the order.

  • How do I claim Billink purchase protection?

    For every order that you pay for with Billink, you're Billink purchase protection. If a dispute occurs, you don't have to claim the protection separately. Billink will open a dispute in the disputes system and only following mutual approval of both you as the consumer and the webshop will the dispute be designated as "resolved". As long as a dispute is ongoing, the payment cycle of your order is suspended and you don't have to pay.

  • Security and privacy

  • How can you recognise an email from Billink?

    You can recognise an email from Billink by the "@billink.nl" domain. Any email address that doesn't end with @billink.nl is not from us.

  • I think I received a phishing email

    Are you suspicious about an email you've received and don't think it was sent by Billink? Then contact us.We can easily check whether we sent you an email.

  • What to do in case of fraud?

    Are you dealing with fraud? Contact usWe'll be happy to explain which steps to take. We'll also take care of it for you and contact the webshop that delivered the goods.

  • I want to change my details

    If you opt for post-payment with Billink, we'll automatically carry out a credit check. This means that we'll check whether all the details have been filled in correctly and whether you can use Billink post-payment. After we have carried out the credit check, it is impossible to amend these details.

  • Unable to find the answer? Our customer service is happy to help every business day between 9 a.m. and 8 p.m. You can reach us directly via the chat function in the bottom right of your screen, by phone on 010 – 41 41 473, whatsapp via 010 – 41 41 473 or using the contact form.

    • webshop keurmerk officeel partner