How can we help you?

Yes, this is possible! In our app you'll find a shareable payment link which can essentially be paid by anyone.

You can find your invoice in both your inbox and the Billink app. Are you viewing your invoice in the email? Then you can easily scan the QR code using your mobile banking app. If you would like to pay the invoice via the Billink app, you can use the iDEAL link.

You can easily pay via iDEAL if you log into our app environment.You can also find the iDEAL button in the invoice email that we send you after you've received the order.

If you don't pay on time, Billink will send you an email reminder. Keep in mind that additional costs may be charged in connection with the late(r) payment. These emails always clearly state your final date for payment. If you do not pay the invoice within the stated period, Billink may have a third party collect your payment. This may involve additional fees.

The payment and reminder probably crossed each other. It can also be the case that we have not (yet) received the payment or it was transferred to the webshop itself. If you transferred the payment to Billink more than 3 days ago, please fill in our contact form and upload your proof of payment.

Check your spam folder. No invoice there either? Contact usYou may have filled in an incorrect email address when placing the order, and did not receive the email as a result.

If you've paid too much for an invoice, please let us know using the contact formOur administration department transfers the refunds every Tuesday and Friday.

If you do not pay your invoice within the stated payment period, Billink will charge collection costs. These costs will be added to the original invoice amount. You will be informed about this by email. Do make sure that you pay the invoice together with collection costs as soon as possible, as this prevents additional costs being charged in the future.

Of course. You can always find all payment overviews in our Billink app or at mijn.billink.nl . Do you need the official invoice again? Then you can of course fill in the the contact form.

You may of course transfer the payment to the webshop by mistake. We advise you to contact the webshop about this. They can set the order to paid, so you'll receive no further notifications from us.

Billink does not accept credit card payments. For regular orders on the internet, a credit card ensures that you can refund the payment in case of problems. At Billink, the purchase protection.. You only pay when you are satisfied with your order.

At Billink you can also pay with a payment slip or giro collection form. In connection with the payment period, do take into account a processing time of at least 2 business days.

Enter the following on a payment slip in this order:

1) Amount – Fill in the invoice amount (in euros) that you want to transfer.

2) IBAN of receiver – Fill in the IBAN number of Billink – This is NL43 RABO 0152 7253 93.

3) Name of receiver – Fill in: Billink B.V.

4) Description/payment reference – Fill in the invoice number as listed on the invoice.

5) Signature – Enter your signature to authorise the payment.

When you select the payment option 'post-payment' during check-out, you can fill in your personal details. As soon as you're accepted by the credit check, the order is completed and you'll receive an invoice from Billink by email. Once you've received your order, you have fourteen days to pay the invoice.

By opting for 'Buy now, Pay later', you first order the product from a webshop and pay afterwards within fourteen days. It's the ideal solution for when you're on the road and don't have a reader or credit card with you. In addition, post-payment allows you to discover a new webshop and see the products before paying for them with Billink!

The main advantage of post-payment is 'see first, pay later'. As soon as you have received the order and have been able to evaluate whether it meets your expectations, you pay the invoice. Post-payment is a type of purchase protection. If you don't receive the order, you don't have to pay the invoice. If the order doesn't meet your expectations, you can return it to the webshop where you placed the order.

Of course! Billink is available for both consumers and businesses. Billink is even the only provider in the Netherlands that allows companies to order up to EUR 10,000 on account.

Email address: [email protected]
Visitors' address: Wilhelminakade 159, 3072AP Rotterdam
Chamber of Commerce number: 24474894
VAT Number: NL8214.03.722.B01
IBAN: NL43 RABO 0152 7253 93
BIC: RABONL2U

For iOS, the Billink app is available in the app store; for Android, you can download the Billink app via the Google Play Store. Would you like to log into the app via your desktop PC? Click here..

Enter the email address you used to place the order from the webshop. You will then receive a login link at this address.

Have you not received the link? Check your spam folder. Nothing here either? You may have entered the wrong email address while placing your order. In that case, contact us.

The Billink app gives you a complete overview of all your paid and unpaid Billink invoices. You no longer have to worry about missing any invoices. It is also easy to pay unpaid invoices by using the iDEAL button in the app.

After placing your order, it can take up to 10 minutes before it is visible in the Billink app or the online customer environment Mijn.Billink.nl. Do you still not see an order after 5 minutes? Check whether you've used the right email address and didn't make any spelling errors. Is everything correct? Then contact us using the contact form.

At Billink, we always try to provide you with the best possible service. You may of course have a question that isn't listed among our FAQs. In that case, use the contact form. We will answer your question, but what's perhaps even more important: somebody else with the same question can then find the answer via this page. How convenient!

If the delivered product doesn't meet your expectations, you can return the product to the webshop without any additional costs from Billink. The return costs depend on the terms and conditions of the webshop where you placed your order. Buy now, pay later with Billink allows you to evaluate the product with your own eyes first to determine if you want to keep it.

If you didn't receive your order, there could be several possible reasons. Check if you received a message from the webshop, as your order might be delayed. If this is not the case, contact the webshop using the contact form on their website. We can suspend your invoice once for 14 days. Use this contact form.

Remember: you only pay once you've received the order.

For every order that you pay for with Billink, you're Billink purchase protection. If a dispute occurs, you don't have to claim the protection separately. Billink will open a dispute in the disputes system and only following mutual approval of both you as the consumer and the webshop will the dispute be designated as "resolved". As long as a dispute is ongoing, the payment cycle of your order is suspended and you don't have to pay.

You can recognise an email from Billink by the "@billink.nl" domain. Any email address that doesn't end with @billink.nl is not from us.

Are you suspicious about an email you've received and don't think it was sent by Billink? Then contact us.We can easily check whether we sent you an email.

Are you dealing with fraud? Contact usWe'll be happy to explain which steps to take. We'll also take care of it for you and contact the webshop that delivered the goods.

If you opt for post-payment with Billink, we'll automatically carry out a credit check. This means that we'll check whether all the details have been filled in correctly and whether you can use Billink post-payment. After we have carried out the credit check, it is impossible to amend these details.